LEADERSHIP
TRANSITIOn
DIVERSITY
COMMUNICATION
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“I have taken 7 leadership courses in the last 3 years and this was the best”
Johnnie Powell
National Weather Service
About
The team at Chatman Enterprises, Inc. has worked with hundreds of corporations and government agencies including the U.S. Secret Service, Chase Bank, Estee Lauder, N.O.A.A. and N.A.S.A. to help people reach new heights of effectiveness by understanding them- selves and others better.
Their hands-on, highly interactive workshops provide practical, usable knowledge that people implement immediately for business and personal success. Every program is tailored to fit the organizational and team needs of the client and consistently garner outstanding and enthusiastic reviews. Whether you’re looking for a few hours of strategy-based solutions – a multi-day leadership training program, or something in between, your team will come away with the tools, training, insights, and systems they need to propel your organization’s productivity, morale, and bottom-line results.
Chatman Enterprises Top Training Programs
All Presentations Have The Option Of Being Conducted Virtually
Mitigating Bias In The Workplace
Overcoming Unconscious Decisions That Lead to Unexpected Consequences
You know there’s a problem, but no one thinks they’re the problem. You desperately need inclusion, but you’ve got no idea where to start. Policy changes did zero. Accountability is non-existent. Past training felt incomplete and made everyone uncomfortable.
The REAL problem? Blind spots.
We’re talking human thinking shortcuts. The kind that create chaos and breed bias. In this powerful and timely training, your team will learn what they are, how they occur, and why they may be causing us to have biased reactions that we don’t notice. We will look at ways to reduce unconscious biases and explore the many ways we can change our practices (such as hiring) to minimize the impact of cognitive bias.
Your team will learn how to:
- Understand the meaning of and psychological basis behind unconscious bias
- Grasp the pervasiveness of implicit bias
- Recognize unconscious bias and its underpinning drivers in the workplace
- Identify the impact of bias on co-worker and customer relationship
- Detect bias in professional judgment and decision making
- Recognize, then effectively and professionally address bias
- Counteract bias with both individual and organizational strategies
- Prevent or reduce consequences of bias in order to create a more inclusive workplace
There’s never been a more important time to challenge the way you lead, reinvent the way you manage, and overcome the blind spots that are costing your organization time, talent, money, and bottom-line results.
Invite Tony Chatman in to deliver the training you need to create the shift to eliminate bias and its negative impact in your organization.
Leading People Through Transformative Transition
How to Effectively Navigate Disruption and Change
Every day there are stories of crises, layoffs, and restructuring fill our newsfeeds. Organizations are changing and reinventing how they do business – in big ways and small, yet their adaption to those changes often falls woefully short. Why? They are missing a big piece of the puzzle. Psychology. Organizational transitions and transformations are always about people. Poorly managed, and you’re left with disastrous morale, decreased productivity, instability and disfunction.
This interactive workshop reveals how to manage yourself and others through times of transition and delivers the tools, mindsets, and strategies necessary to keep organizations not just on track, but fully fueled to leverage change for everything it is worth.
Your team will learn how to:
- The difference between change and transition and why it’s important
- The emotional and psychological process we all go through when experiencing change
- How to quickly identify where a person is within the transition process and how to help them move forward
- Why human beings “flip-out” during transition and how to help them create order from their chaos
- Why people resist change and hold on to limiting old habits and mindsets
- How to embrace new ideas, processes and responsibilities, and help others do the same
- Understand what factors contribute to how quickly a person moves through the transition process and embraces change
- How to identify and overcome the most common barriers to accepting change
As the saying goes,
“The only constant is change”.
Invite Tony Chatman in to deliver the training you need
to give your team the transitioning tools and solutions they need to
meet any change successfully.
Force Multiplier: How to Lead Teams Where Everyone Wins
Understanding The Human Dimension of Leadership
Did you know that a recent survey states that 40% of executives and managers fail within 18 months of a promotion or new assignment? Or that the biggest contributor to their downfall was their inability to build functional relationships in the workplace? Or that is a lack of interpersonal skills that most commonly disqualifies people from being considered for executive and upper level management position? Regardless of industry, leadership comes down to the ability to effectively communicate with, build consensus among, and create vision for – PEOPLE. Whether one is transitioning into leadership or working their way to the executive ranks, managers vitally need to get the people part of the puzzle down before they do anything else if they hope to stay out of that 40% statistic.
This highly interactive and hands-on workshop was developed from Tony’s powerful leadership book of the same name. It will deliver the proven strategies that allow leaders to more effectively develop others, resolve conflicts, foster teamwork, and increase overall engagement and productivity.
In this workshop you will learn how to:
- Understand the hidden reasons behind why people do what they
- Get the best out of people
- Define and deal effectively with the root causes of poor performance and behavior
- Make delegation a natural part of your leadership processes
- Set goals that team members can aim for and achieve
- Train yourself and your team to take responsibility for results
- Boost your credibility, establish authority, build trust, and earn respect
- Harness people’s inborn motivation to produce results
- Eliminate the obstacles that keep good leaders from becoming great
The human part of the leadership equation, the communication, connection, and understanding part is often what gets left off the training table for organizations in favor of productivity and profitability. The thing is – when you get this part right – everything else falls into place. Ready to get it right for your leadership team? Contact Tony today to learn how.
Working Through Decades
of Differences
Managing Generational Diversity in the Workplace
People are increasingly grappling with generational differences in their work forces. Problems can arise from differing mindsets and communication styles of workers born in different eras. If you’ve heard any of these phrases, you may have a generational issue.
- “I can’t believe the way they dress.”
- “What do you mean I can’t work from home on Friday’s?”
- “Don’t waste your time, they’ll never get the whole ‘technology’ thing.”
- “I wouldn’t be caught dead wearing that.”
- “They have no work ethic. They’re a bunch of slackers.”
- “Are they ever going to retire?”
- “So, I told my boss if he’s looking for loyalty, buy a dog.”
- “If I hear, ‘This is how we did it in ‘87 one more time, I’ll hurl.”
So how do we overcome these issues and work together? Education and empathy. The good news is that the constantly changing demographics of our workplace do not have to be a “threat” to your ability to successfully collaborate and work as a team. Not only can generational diversity be understood, prepared for, and managed – it can actually be a source of enrichment and team development.
In this insightful and productive session you will learn how to:
- Explore the generational differences that exist in the workplace
- Determine how these differences affect each generations expectations of their leaders, coworkers and work roles
- Increase communication across the generations and individuals
- Create a healthy work environment in which everyone is valued and respected while contributing to the overall success of the organization
This highly interactive workshop will help your team come together in powerful new and inclusive ways that will leave stereotypes in the dust, and recognize diversity for the game-changing business component that it can be when the divides are crossed and the commonalities found.
Contact Tony today to help bring your team together like never before!
Building a Healthy Workplace Culture
How to Empower Resilient Relationships
Difficult relationships are everywhere. That doesn’t mean that allowing them to create havoc in your work environment has to be a forgone conclusion however. The truth is that most people find themselves entering the workplace ill-equipped and often misguided as to how to build healthy business relationships and work in groups. There is both an art and a science to building relationships, and it’s anything but natural. We’re human beings, and as such we come into workplaces filled to the brim with diversity, generation and communication gaps, bias, even prejudice, and we’re expected to instantly work together like a well-oiled machine. An expectation that is all too often nothing that closely resembles reality. With projects, productivity, client care, and reputation on the line, learning the strategies and tools it takes to not only work together, but work together well has never been more important. That’s where building the right environment and culture for your company come in!
Your team will learn how to:
- Discover What Every Group Must Go Through In Order to Become a High Performing Team
- Learn How to Turn a Diverse Group of People into a Smooth-Functioning Team
- Be Equipped to Fix Team Dysfunction
- Learn How to Build Trust, Loyalty, and Respect amongst Your Team
- Gain insight into what keeps people from being engaged at work and how to overcome it
- Learn How to Harness Inborn Worker Motivation to Accomplish Organizational Goals
- Overcome the inherent barriers of mistrust that often occur in workplace relationships
- Learn how to connect with and influence critical relationships within the workplace
What’s the difference between good companies and great? Their team members and the level of trust, cooperation, and communication they share in order to function cohesively and creatively. When you are ready to reinvent the way your team manages relationships, and create a culture of where resilience and respect thrive – we’re ready to teach them the tools, skills, and mindsets they need to work together in powerful, game-changing ways!
Contact us today to learn what works.
Building Your Bench
Keys to Building A Leadership Pipeline
Let’s face it, good leaders are hard to find and even harder to develop. Every organization appears to be experiencing some sort of leadership shortage regardless of industry or size. This famine of future leaders is forcing organizations to choose between two equally damaging options: Leave leadership positions vacant or fill them with unproven and unqualified candidates. The end result – crushing organizational goals, customer service, and we don’t mean “crushing” in a good way! We’re talking decline in morale, employee retention, productivity, and ultimately the bottom line.
The top performing organizations and leaders have learned that the ability to select, integrate, and develop high-level leadership is critical to their organization’s success. This workshop is designed to equip organizations and existing leaders with the tools necessary to select candidates for future leadership positions and to help determine how to develop candidates who can realize their maximum leadership potential.
In this workshop you will learn:
- What succession planning is and why it’s important
- The real risks of not having a leadership pipeline
- Why some people perform well in their current positions, but aren’t good fits for a leadership role
- The five things people want most from their manager
- The three most important factors to consider when choosing a future leader
- The difference between people who perform well at their current level and people with a high likelihood to succeed at higher levels
- How to choose the most likely future leaders from the people you have
- The top factors that kill the development of potential leaders
- The top ways of developing employees into world-class leaders
Savvy companies don’t wait until there is a void in their management team. They proactively fill a pipeline with strong, viable leadership candidates. In doing so, they protect the potential of their organization.
Tony Chatman can help. Call him today to learn how.
A Way With Words
How to Say What You Mean to Get What You Want
It is not talent, experience, or intelligence that consistently leads people to the top of their profession and life. It is the finely-tuned ability to effectively communicate ideas and build consensus in a clear, professional, and persuasive manner. That’s a skill, and one with a constant learning curve. The ability to connect on the highest level with those around you and powerfully and positively communicate wants and needs is a differentiator in today’s world. In this impactful, highly interactive workshop, you will learn the time-tested strategies and techniques that will elevate your effectiveness, increase your connectivity, and help you to be a world-class leader.
You will learn:
- The keys to effective listening that allows you to not only hear what is said, but what’s implied
- How to eliminate embarrassing written, verbal, and nonverbal mistakes that affect your credibility and destroy your reputation
- How to spot and overcome common barriers that keep people from hearing and understanding what you meant to say
- To utilize words that build rapport while eliminating words that destroy relationships and reputations
- How to connect with people who never seem to get what your saying
- How to keep meetings from being a waste of time, energy, and talent
- To turn emails into real benefit instead of an opportunity for misunderstanding and unnecessary conflict
- How to give presentations that clearly convey your message while keeping the audience engaged
- Time-tested techniques to help you overcome the fear of public speaking
- What to say (and what not to say) to cool down heated verbal exchanges
- How to identify other’s communication style enabling you to connect with and influence your boss, peers, and any other relationship
- The hidden key to getting and keeping people in your corner
This highly interactive workshop will help your team come together in powerful new and inclusive ways that will leave stereotypes in the dust, and recognize diversity for the game-changing business component that it can be when the divides are crossed and the commonalities found.
Contact Tony today to help bring your team together like never before!
Chatman Enterprises’
leadership essentials
NEW Supervisor Training
New to the management and leadership game? That can feel overwhelming and even a little scary. This workshop has got you covered. It’s designed to give new managers practical tools and strategies that will not only make you a better leader, but help prepare you for greater future responsibility as well! It’s totally hands on with a mix of powerful interactive utilizing assessment tools, group activities, role-playing, and thought-provoking training. Give us a week and your new leadership candidates and we’ll send them back with a head full of ideas, strategies that work, mindsets that will move them forward, and skills that will allow them to lead with more ease. This week-long program is presented in a traditional classroom setting.
Here’s what they’ll learn:
Leadership:
- Making the initial leap from worker to leader
- The daily responsibilities of an effective Leader
- Critical actions that boost credibility, establish authority, and earn respect
- Establishing a professional and effective relationship with your boss
- Understanding your natural leadership (using assessment tool)
- Developing a leadership plan based on your natural abilities
- Leading by influence (with or without authority)
- Avoiding common management missteps
Conflict Management:
- Identifying and understanding the most common causes of conflict
- Identifying your natural style of managing conflict (using assessment tool)
- Learning how to resolve conflict without taking sides
- Learning why people are often difficult and how to work effectively with them
- Keeping conflict from escalating by utilizing key phrases and eliminating caustic communication
- Handling difficult situations (e.g. employee publicly disagrees with you, etc.)
- Handling complaints without losing your cool
- Dealing effectively with unacceptable behavior
- Preparing to effectively engage in difficult workplace dialogue
- Creating an environment that minimizes unnecessary conflicts
Accountability:
- Understanding the formal and the informal processes of managing employee performance
- Dealing effectively with root causes of poor performance
- Making delegation a natural part of your leadership routine
- Learning to set goals that workers can aim for and achieve
- Training yourself and your workers to take responsibility for results
- Dealing effectively with tardiness and absenteeism
- Taking control of your time and schedule
- Learning to manage yourself so that you’re capable of effectively managing others
Teambuilding:
- Assessing the strengths and skills of your team members
- Leading people with different behavior styles
- Focusing employees on “goal accomplishment”
- Harnessing inborn worker motivation to accomplish organizational goals
- Maximizing the effectiveness of each team member through mentoring and coaching
- Creating an employee development plan
- Learning how to build trust, loyalty, and respect amongst your team
- Creating a collaborative environment
Diversity:
- Understanding the value of diversity
- Recognizing changing demographics and increasing diversity in the workforce; learning to maximize the value of a multi-generational, multi-cultural workforce
- Understanding the sources of diversity-related conflict
- Learning to leverage the different perspectives to enhance the worker experience
- Aligning team members with the vision and mission of the organization
- Identifying and avoiding common missteps and pitfalls
- Nurturing an inclusive culture where people respect differences and strive to understand each other
Communication:
- Gaining an in-depth understanding of the different components of human communication (e.g. verbal, nonverbal and para-verbal) and how they affect what is heard and what is done
- Identifying the filters that affect how messages are received
- Becoming a more effective listener
- Determining your own natural communication style
- Communicating effectively via email
- Leading efficient and productive meetings
- Giving powerful and effective presentations
- Giving criticism and negative feedback without provoking workers
- Replacing common conflict-invoking words and phrases that destroy your authority and credibility, with phrases that build trust, credibility, and loyalty
You want your team to be more than just managers – you want them to be leaders. The kind of people who can leverage change, think and act on the fly, make decisions that will elevate your organization and the people in it.
That’s what you’ll get when you invite Tony Chatman in to take your fledgling new managers and turn them into dynamic and positive influencers and leaders for your organization.
experts empowering
organizational leaders and team
members around the globe…
to Adopt the Strategies and Skills Necessary to Successfully
Navigate Change, Diversity, Bias, Culture, and Collaboration.
Book
Today
Todayto Do the Same for YOUR Organization.
